Refund Policy

At ShopByChoice, we value customer satisfaction and strive to provide a smooth and reliable shopping experience. This refund policy is designed to ensure transparency and convenience for our customers.

1. Eligibility for Refund

• Orders can be cancelled within 24 hours of purchase, provided the product has not been customized or processed for dispatch.

Refunds are applicable only if:

• The product is returned within 2 days of delivery
• The product is in its original condition, unused, unwashed, with all tags and invoice intact
• The item successfully passes our quality check upon return

2. Non-Refundable Items

Refunds will not be applicable on:

• Customized or altered products (if applicable)
• Items purchased during sale, clearance, or promotional events
• Products damaged due to customer misuse or mishandling

3. Refund Process

To initiate a refund, customers must email our support team at:

care@shopbychoice.in

Please include the following details:

• Order ID
• Reason for return/refund
• Bank account or payment details (if applicable)

Requests made through calls, messages, or social media will not be considered valid.

Once the returned product is received and approved after a quality check, the refund process will be initiated.

4. Refund Timeline

• Refunds will be processed within 7–10 working days after approval
• The amount will be credited to the original payment method or provided bank account
• Timelines may vary depending on your bank or payment provider
• Any applicable transaction or processing charges may be deducted

5. Damaged or Tampered Packages

• If you receive a package that appears tampered or damaged, do not accept it
• Please follow the return process as per our Return Policy

6. Disclaimer

• ShopByChoice reserves the right to reject refund requests that do not meet the above conditions
• This policy may be updated from time to time, and changes will be reflected on our website